Help and troubleshooting - Dodo (2023)

FAQs

Why is my Dodo not working properly? ›

Basic Troubleshooting Guide

Power cycle your hardware, this can fix basic connection issues. Check your Account Balance. If it is overdue, your service may be restricted. Check the Network Status to see if there are any outages or known issues with our network in your area.

Power cycle your Fetch box

If you need to power cycle you box, simply turn it off at at the power socket or locate and remove the power cable (back left corner of the unit) for 10 seconds, then re-connect to complete the power cycle.

Plug the cable into the blue WAN port on the Dodo Wi-Fi modem and the yellow Port (C) on the nbn™ connection device. Plug your modem into another power outlet. Switch on your Dodo modem, the on/off button is found on the side of the modem. Please allow up to 15 minutes for your modem to connect to the Internet.

There may be an extra charge for an urgent connection. Internet connection time frames vary depending on your location, technology type and existing set up at your new address. Most connections take between 3 - 10 business days. It could be up to 20 days, depending on the service available at your new address.

Check your router or modem

Although modems differ slightly, look for the Power, WAN/ADSL/Sync, Internet, and WLAN lights on the front of the modem. These four lights should all be on. If you have an nbn connection box, there would also be four lights on the device, and all of them should be on.

If your supply is disrupted or interrupted or you are experiencing any type of fault or failure, you should contact the faults number on your bill first. If you cannot locate that number then call us on 13 Dodo (13 36 36) and we will transfer you to your distributor.

A reset restores your modem to its factory default settings. It will also erase any customized settings you may have changed, including static IP address setup, DNS, personalized password, WiFi settings, routing and DHCP settings.

To reset your router: Locate the Reset button on the back of your router. With the router powered on, use the pointed end of a paperclip or similar object to press and hold the Reset button for 15 seconds. Wait for the router to fully reset and power back on.

Restart your modem, router, and device

This is almost always what tech support will ask you to try first, as it often solves the problem. To restart your equipment, unplug the power cable for 60 seconds and plug it back in. The equipment will take a few minutes to reboot.

How do I fix an unresponsive modem? ›

Try resetting your cable modem by pressing and holding down the Reset button for 5 seconds. The button is located on the front or back of your modem. If there's no Reset button, then power cycle your modem.

Generally speaking, your service should restore within 30-60 minutes of payment receipt. If you have waited 30-60 minutes and service has not been restored, try rebooting your equipment. Sometimes, when service has been disconnected for over 7 days, your service can be disconnected at the home.

Restart your device.

If restarting doesn't work, switch between Wi-Fi and mobile data: Open your Settings app and tap Network & internet or Connections. Depending on your device, these options may be different. Turn Wi-Fi off and mobile data on, and check if there's a difference.

This usually takes about two to five minutes, but may take up to 20 minutes if your modem needs a firmware update. When the status light turns solid, you'll know your modem is updated and connected.

Turn off Wi-Fi on your computer to ensure you're connecting to the internet via ethernet. Open Google Search and type "internet speed test," and select Run Speed Test. If the resulting download and upload speeds are far below what you should be getting, this may indicate a failing modem.

Your Wi-Fi range and speeds are getting worse

Like poor connectivity, worsening Wi-Fi range and speeds are signs that your router is failing. You don't need to see all these symptoms to replace your router—any one is a sign that the complex machinations inside your router might be breaking down.

Contact your service provider

If nothing seems to be working, you may want to call your provider. A representative can always talk you through any other steps to get back online. Alternatively, you may find that there is an outage in your area, and details of when this will be resolved.

Is Dodo a bad internet provider? ›

Dodo is on the average to cheap side but has below-average NBN 100 speeds. It is a trade-off to pay less and get slightly slower speeds, but if you happen to be able to bundle your electricity and gas with the provider it is well worth considering the $10 per month discount.

Whatever style of modem/router you have, you can do a manual reboot by unplugging the power cable (typically black) from the power port on the back of the router.

Reduced Speeds and Reduced Connection Quality

If you feel that your internet speeds have decreased or you are seeing issues with increased buffering and lagging or breaking in the connection, it could be time for a new modem.

It's generally a good rule of thumb to reboot the main router and modem every couple of months. As mentioned previously, a router reboot can fix your connectivity issues— from having no connectivity at all to getting bogged down by a slow connection.

So when should you press the Reset button? We suggest only pressing the Reset button if you wish to clear your device of all configurations (intentionally) or if you cannot recover your network password (in the case of routers) and have attempted all other methods of troubleshooting.

“In general, it's a great idea to reboot the main Internet router every couple of months. A router reboot can fix certain Internet connectivity issues, from no Internet connectivity to slow wireless connections, and should be one of your first troubleshooting steps in a home or consumer environment.

The WPS button simplifies the connection process

Press the WPS button on your router to turn on the discovery of new devices. Then, go to your device and select the network you want to connect to. The device is automatically connected to the wireless network without having to enter the network password.

If your computer is the sole device that says it has a connection but no internet, you most likely have a misconfigured settings, problematic driver or Wi-Fi adapter, DNS difficulties, or an IP address problem. The best way to update outdated, problematic drivers is to use Advanced Driver Updater.

What causes modem to go offline? ›

If your devices are continually falling offline, the problem is almost always related to poor wifi connectivity caused by signal fluctuations, channel congestion, or data loss. In rare cases, however, this can be caused by settings in your router.

The power light, downstream indicator, upstream indicator, online indicator, and link light on your modem should all be green. If your power light is yellow, it may be upgrading, so leave the modem on and give it a little time to do its thing.

Cable/DSL Modems

First, power off your computer. Then turn off the modem by disconnecting the power cord from the back. Leave it unplugged for at least 10 seconds before plugging it back in. Give the modem a few minutes to run through its self-checks and reconnect to the internet.

To determine ADSL network connectivity, check the DSL/ADSL/WAN light (varies by model). The light should be solid. All modems also have a LAN/Activity light, which should be solid/flashing depending on Internet activity. Some modems also have a Test light, which should remain off after reboot.

Typically, you should look to upgrade or replace your cable modem every two to four years. Newer cable modem technology, such as DOCSIS 3.1, can have a variety of improvements, including faster download speeds, faster uplink speeds, enhanced streaming capabilities, DOCSIS 3.1 capabilities and more.

In general, you can expect to replace your modem every two years at a minimum and at least once every ten years.

If you need to update or change any of your account information, login to My Dodo and click the “Update details” quick link.

As natives of an island with no predators the ancestors of the dodo no longer needed flight as an adaptation to escape. Flying is energetically costly, so over time it was not favoured by natural selection, and flightlessness was passed on to subsequent generations.

Why would dodos not fly? ›

The dodo was resilient, and perfectly adapted to the island's habitat, Meijer explains. “The island had no predators or carnivores and the dodo had no need to flee, so it lost its ability to fly.

Tied for the No. 1 spot in our rating of the Best Internet Providers of 2023 are AT&T and Verizon, followed by Xfinity, Cox, Spectrum, Mediacom, and Astound Broadband. In a three-way tie for No. 8 are CenturyLink, Frontier, and HughesNet. Optimum, Viasat, and Suddenlink round out our list.

Can I use my own modem with Dodo nbn? When connecting to the nbn, we recommend that you use a Dodo modem*, however you can use your own modem so long as it's compatible with the nbn technology available at your address, and not locked to another provider.

I welcome you to download The Dodo app, join the conversation, and make a difference.

Please call us on call 13 Dodo (13 36 36) and let one of our customer service representatives know about your problem or complaint.

Dodos were long thought to be stupid because they were so comfortable around humans that they were easily hunted on their native island of Mauritius. Their trusting nature and the introduction of invasive species wiped them out a century after they were discovered.

It's not possible to bring back the dodo, even if it becomes possible to build a bird with a dodo genome. Beyond behavior, the dodo proxy must survive in a world that is significantly different from that of more than 300 years ago, when the dodo went extinct.

Dodos were large birds, approximately three-feet tall, with downy grey feathers and a white plume for a tail. The Dodo had tiny wings and its sternum – an area with strong wing muscles for flying birds – was correspondingly small. The massive birds could reach a body weight of more than 20 kilograms!

What happened to the dodo read theory answers? ›

The sailors ate the dodo after stewing it for long time, although most accounts say that it did not taste very nice. The sailors also brought along their own animals including dogs, cats, pigs and rats. These animals ate the eggs and young of the dodo.

No single cause drove the dodo into extinction. Humans hunted the naive birds, of course, but the rats, cats, pigs, and other animals that we brought along with us were just as destructive. The extinction of the dodo was not simply a matter of systematic extermination.

Gold said dodos exhibited no fear of humans when people reached Mauritius in the 1500s. “Why would they fear something they've never seen? They had no natural predators on the islands before humans arrived. Because of this, sailors herded the birds onto their boats for fresh meat later in their voyages.